Messaging Compliance.

Who This Applies To

This policy covers SMS and MMS text messaging between Dent Time LLC and its customers. Dent Time LLC operates from 2120 W. Mission Rd. #240, Escondido, CA 92029, and can be reached at 858-408-6200, 800-420-3368, or denttime@gmail.com.

Text messaging is central to how we work. Most estimates start with a customer texting photos of the damage, so it is worth being clear about how consent, frequency, and opting out actually work.

How You Opt In

We only text people who have asked us to. Consent is given in one of these ways:

• You text us first, including sending photos for an estimate.
• You give your mobile number on a contact or estimate form on this website and check the consent box.
• You check the consent box in the Text Us window, or when you ask our online estimator to text you your range.
• You check an opt-in box when scheduling an appointment.
• You give verbal consent during a phone call with us.
• You reply YES to the text we send after a missed call.

We do not buy phone number lists, and we do not text people who have not contacted us.

How to Opt Out

Reply STOP to any message and all messages stop. That is the whole process, and it takes effect immediately.

Reply HELP to any message for assistance or for information on how to opt out.

Once you opt out, we do not send further messages unless you opt back in yourself, for example by texting us again about a new repair.

What We Text You About, and How Often

Messages are about your inquiry and your repair: replies to your questions, your estimate, scheduling and confirmations, appointment reminders and arrival updates, questions about the damage, invoices and receipts, follow-ups on an estimate you have not decided on yet, and a follow-up after the work is done, which can include a request for a review.

Message frequency varies. It depends on how much back and forth your inquiry needs and on whether you reply.

A follow-up about your estimate may mention options on that estimate, such as a courtesy for booking or another way to do the repair. We do not send marketing blasts, and we do not text you about products or services unrelated to your inquiry.

Texts from Dent Time are often written by Julie, our AI assistant. Myke and the team can read every conversation and reply in the same thread.

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and your plan. Dent Time does not charge you for text messages.

Messaging is supported on major US carriers. Carriers are not liable for delayed or undelivered messages.

Your Phone Number Is Not Sold or Shared

Dent Time does not sell or share personal data, phone numbers, or customer information with third parties for marketing purposes.

Mobile opt-in data and consent are never shared with any third party for their own marketing.

The only other parties who handle your number and messages are service providers that help us run our messaging, such as our text messaging platform, our customer relationship tools, and the AI provider that helps write replies. They handle it only to provide that service to us. The full list of the kinds of providers we use is in our privacy policy.

Photos You Send by Text

Photos sent by text are used to assess the damage, produce your preliminary estimate, and plan the repair. They are stored with our service providers, may be read by the AI tools that help us reply, and are used only to serve you.

We will not use a photo of your vehicle publicly without asking you first, and saying no changes nothing about your repair or your price. Full detail is in our privacy policy.

How Your Information Is Stored

Customer data, including your messages, is kept with our service providers and used to provide customer service and to communicate with you about your inquiry and repair. How long we keep it, and how to ask us to delete it, is in our privacy policy.

Questions

For anything about messaging, consent, or your data, email denttime@gmail.com and a person will answer. You can also call or text 858-408-6200, where our AI assistant takes your message for the team.